Privacy Policy

This Privacy Policy explains how Glow Beauty Lab Med Spa LLC ("Glow Beauty Lab," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website, complete our forms, book an appointment, opt in to SMS messages, or otherwise interact with us. Please read it carefully.

1. Who we are

Glow Beauty Lab Med Spa LLC is a medical aesthetic spa located at 956 International Dr, Myrtle Beach, SC 29579, owner-led by Brittany Melvin. We operate the website at glowbeautylabmedspa.com and provide aesthetic treatments, IV hydration, massage therapy, scalp facials, and related wellness services to patients in the Grand Strand area.

2. Information we collect

We collect the following categories of information:

Information you provide directly

• Identity information: Name, date of birth (when required for treatment), gender.
• Contact information: Phone number, email address, postal address.
• Health and aesthetic history: Medical history, allergies, current medications, treatment goals, and consent information required for safe care. This information is captured during in-person consultations and intake forms and stored in our HIPAA-compliant electronic medical record (Aesthetic Record).
• Communication preferences: Your SMS and email opt-in selections and the consent language you agreed to.
• Payment information: Card data is collected at the point of payment via PCI-compliant payment processors. We do not store full card numbers on our systems.

Information collected automatically

• Device & usage data: IP address, browser type, device type, pages viewed, referring URL, and timestamps.
• Cookies and similar technologies: See Section 9.
• Marketing attribution: UTM parameters and ad-click identifiers when you arrive through a promotional link.

3. How we use your information

We use your information to:

• Schedule, confirm, and deliver the medical aesthetic services you request.
• Communicate with you about appointments, post-treatment care, and account matters.
• Send marketing or promotional messages (only with your express opt-in consent — see Section 4).
• Respond to inquiries, requests, and customer-care issues.
• Process payments and prevent fraud.
• Comply with legal, regulatory, medical-record, and tax obligations.
• Improve our website, services, and patient experience through analytics.

4. SMS & mobile data

How you opt in

You may opt in to SMS messages from Glow Beauty Lab through one of three verifiable channels:

1. Online consent form: Our public consent form at rbv-compliance-hub.vercel.app/sms/glow-beauty-lab presents separate, affirmative, unchecked consent checkboxes for transactional and marketing messages, along with this Privacy Policy and our Terms of Service.
2. Website contact form: Our contact page presents the same separate consent checkboxes for transactional and marketing messages.
3. In-person paper intake form: Signed during check-in at 956 International Dr, with a dedicated SMS-consent signature line.

What you'll receive

If you opt in to transactional SMS: appointment confirmations, reminders, schedule changes, post-visit follow-up requests, and customer-care responses.

If you opt in to marketing & promotional SMS: occasional promotional offers about our aesthetic services and member-only events.

Typical frequency is 2 to 6 messages per recipient per month. Message and data rates may apply depending on your mobile carrier and plan.

How to opt out

You can opt out of any SMS message at any time by replying STOP to any message we send. We will send one confirmation that you have been unsubscribed, and no further messages will be sent. Reply HELP for assistance or call us at (843) 903-0108. Consent is not a condition of purchase.

5. How we share information

We share information only as needed and only in these limited categories:

• Service providers acting on our behalf: EMR / scheduling (Aesthetic Record), CRM and messaging (GoHighLevel), email delivery (e.g., Mailgun, SendGrid), payment processing (Stripe, Square, or equivalent PCI-compliant provider), website analytics, and IT/cloud-infrastructure vendors. These vendors are contractually obligated to handle your information confidentially and only for the purposes we direct.
• Health-care professionals involved in your care: Licensed clinicians and staff at Glow Beauty Lab, and, when medically necessary and authorized by you, other treating providers.
• Legal & regulatory disclosures: When required by law, court order, subpoena, regulatory inquiry, or to protect the rights, property, or safety of Glow Beauty Lab, our patients, or others.
• Business transfers: If Glow Beauty Lab is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified before your information becomes subject to a different privacy policy.

6. Data retention

We retain personal information only as long as needed for the purposes described in this policy, plus any period required to comply with legal, medical-record, accounting, or other regulatory obligations. Medical records are retained per South Carolina state and federal HIPAA retention requirements. Marketing-list information is retained until you opt out, after which we retain a minimal opt-out suppression record to honor your request.

7. Security

We use administrative, technical, and physical safeguards to protect your information — including encrypted data in transit, restricted access on a need-to-know basis, vendor due diligence, and HIPAA-compliant systems for medical records. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If we become aware of a security incident that materially affects your information, we will notify you and applicable regulators as required by law.

8. Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and medical-record retention requirements.
• Opt out of marketing emails (use the unsubscribe link in any email) and SMS messages (reply STOP).
• Request a copy of your information in a portable format.

To exercise any of these rights, email contact@glowbeautylabmedspa.com or call (843) 903-0108. We will respond within 30 days. You will not be discriminated against for exercising any of your privacy rights.

9. Cookies & tracking

Our website uses cookies and similar technologies for essential site functionality, analytics (to understand how the site is used), and marketing attribution (to measure ad performance). You can control cookies through your browser settings; disabling cookies may affect certain site features. We honor browser-level "Do Not Track" signals by not using third-party advertising cookies when present.

10. Children's privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from anyone under 18 without verifiable parental consent. If you believe we have collected information from a minor, contact us at contact@glowbeautylabmedspa.com and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. If we make material changes, we will provide additional notice (such as an email or a prominent notice on the site) before they become effective.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Glow Beauty Lab Med Spa LLC
956 International Dr
Myrtle Beach, SC 29579
Phone: (843) 903-0108
Email: contact@glowbeautylabmedspa.com